Privacy Policy

1. Introduction

Chatalis ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

2. Information We Collect

We collect information you provide directly:

• Account Information: Name, email address, password, and phone number when you create an account.
• Business Information: Company name, industry, and team member details when you set up your workspace.
• Content: Messages, contacts, files, and other content you upload or transmit through the platform.
• Payment Information: Billing details processed through our payment processors (we do not store credit card numbers).

We collect automatically:

• Usage Data: Pages viewed, features used, actions taken, and interaction patterns.
• Device Data: Browser type, operating system, device identifiers, and IP address.
• Log Data: Server logs, error reports, and performance diagnostics.

3. How We Use Your Information

• To provide, maintain, and improve our services
• To process transactions and send billing communications
• To send technical notices, updates, and security alerts
• To respond to customer service requests and support needs
• To detect, prevent, and address technical issues and fraud
• To comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who perform services on our behalf (hosting, payment processing, analytics).
• Legal Requirements: When required by law, subpoena, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you explicitly authorize sharing.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will remove your personal data within 30 days, except where required by law or for legitimate business purposes.

6. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyze usage. You can control cookies through your browser settings. Essential cookies cannot be disabled.

7. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at privacy@chatalis.com.

8. Security

We implement industry-standard security measures including encryption at rest (AES-256), encryption in transit (TLS 1.3), role-based access control, and regular security audits. However, no method of transmission over the Internet is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our platform or sending you an email. Your continued use of the services after changes become effective constitutes acceptance of the revised policy.

10. Contact Us

For privacy-related inquiries, contact us at privacy@chatalis.com.